> FAQ

Frequently Asked Questions

This section relates to certain issues and queries that users frequently have. Please note this is not an all-encompassing list, and will constantly be changing.

Developer FAQs

There are currently no entries in this section.

End-user FAQs

Why does my device show a black screen after I scan?
This issue relates to the Google Play Services cache, and is often easily solved. To solve this, clear the Play Services cache by doing the following:
- Open your device settings
- Scroll to “Apps and Notifications”, and select that option
- Select “Apps” at the top of your screen
- Scroll to “Google Play Services”, and select that option
- Select “Storage” at the top of the menu
- Tap on the “Clear Cache” button at the bottom of the screen
- Return to the “Apps” menu
- Scroll to “Table Realms”, and select that option
- Select “Storage” at the top of the menu
- Tap on the “Clear Cache” button at the bottom of the screen
The game does not want to load on console mode after I scan.

Ensure that your mobile devices are on the same network as the console (i.e. Mobile Hotspot or Wi-Fi network).
I accidentally denied permissions and now the app is not working properly - how can I fix this?
Note: The following steps are specifically for the Huawei P10 device. The process on your android device should be identical, but may differ slightly.
- Open your phone settings
- In the settings menu, select “Apps & notifications”
- In the “Apps & notifications” menu, select “Permissions”
- Select “Camera”
- Scroll to “Table Realms”, and tap on the button to enable the camera
Alternatively, if you denied the permissions for media and storage, do the following:
- Open your phone settings
- In the settings menu, select “Apps & notifications”
- In the “Apps & notifications” menu, select “Permissions”
- Select “Storage”
- Scroll to “Table Realms”, and tap on the button to enable the camera